Home Blog The tale of the two John C. Flood’s and the pending chasm

The tale of the two John C. Flood’s and the pending chasm

John C FloodThere are in fact two plumbing/HVAC companies operating under the name John C. Flood within the Metro DC area. Same name offering the same services, but very different views on customer service. We wanted to let all our previous and current customers know that we work hard to earn your business, and more importantly, your repeat business. We are John C. Flood Inc. (Dba John C. Flood of VA Inc.) with our main office located in Alexandria, Virginia.

The two John C. Floods were indeed one company over a decade ago and broke apart for the very simple reason, a very different view on how to treat customers and the level of service you provide. Listen, we are no strangers to the laws of the service industry and the mantra “You can’t please everyone all the time, only some of the people some of the time.”

We strive to meet and exceed your expectations on every job and that has been our creed for over 100 years. We work hard to make every job, big or small, a success for our customers and occasionally we do not meet your expectations. It’s with this in mind that we work hard to correct any outstanding issues so that our customers walk away with a positive experience.

Happy customers are our best referrals and we always want to make things right.

With over 30,000 jobs performed each year we can still say we have many more pleased customers than displeased. With that said, we don’t like to hear the level of service we strive to provide was not maintained and the result, an unhappy customer.

John C. Flood has been around for a long time, serving the Washington, DC, Northern Virginia and Maryland areas with plumbing, heating, air conditioning, electrical, water mains, sewer drains, and bath remodeling services.

We just wanted to let all our current and potential customers know the story and hope we can continue to provide dependable and quality service.

If you have any questions, concerns, kudos or if you were unhappy with our service we want to hear from you. You can email us at service@johncflood.com.

We are proud to have been named The Best of Service Alley Winner in 2011 in Heating & Cooling.

John C Flood