Home Service Survey

Service Survey

We realize you have plenty of options when it comes to a service provider and we thank you for giving us a chance. In an effort to better our service to our customers we are making an effort to reach out to those of you that have had service recently. We want to hear your thoughts on how we did. At John C Flood we are continually striving to provide excellent, professional service, but we are aware that occasionally we do not meet your expectations, which we strive very hard to meet and exceed.


  First Name (optional)
 
  When scheduling your appointment were our service rates explained to you? *
 

  Did our technician arrive as scheduled? *
 

  Did our technicician explain the repair options and costs after completing diagnosis? *
 

  Did our technician receive authorization before proceeding with repairs? *
 

  Were all authorized repairs and costs listed on the service ticket? *
 

  Did our technician work in a neat and professional manner? *
 

  Did our technician take care of your home and clean up when completed? *
 

  Please rate your overall experience with John C. Flood’s services. (1 being bad and 10 being good) *
 
  What prompted you to call us? *
 
  Additional information