John C. Flood Service Survey 1) When scheduling your appointment, were our service rates explained to you? Yes No 2) Did our technician arrive as scheduled? Yes No 3) Did our technicician explain the repair options and costs after completing diagnosis? Yes No 4) Did our technician receive authorization before proceeding with repairs? Yes No 5) Were all authorized repairs and costs listed on the service ticket? Yes No 6) Did our technician work in a neat and professional manner? Yes No 7) Did our technician take care of your home and clean up when completed? Yes No     Please rate your overall experience with John C. Flood's Services (Bad) 1 2 3 4 5 6 7 8 9 10 (Good)     What prompted you to call us? Yellow Page Ad Direct Mail Changing Season Newsletter Word of Mouth Our Truck Our Website Internet Search Current Customer     Comments:       Technician's Name:   Your Name:   Phone:   Email:
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