Category: HVAC

Mar 21

The Ultimate HVAC Spring Cleaning Checklist

Posted by John C. Flood In DIY & How-To, HVAC, Spring 0 comment

To keep up with home maintenance, it’s important that homeowners don’t just perform HVAC upkeep during spring. Read this spring cleaning list for easy tips to keep your HVAC clean year round.

Feb 14

How To Improve Your Indoor Air Quality

Posted by John C. Flood In DIY & How-To, HVAC 0 comment

What can be done for indoor air pollution of your home? Installing a whole house air purification system can eliminate over 99% of common infectious diseases. Read John C. Flood’s tips on how to improve the indoor air quality in your home and conduct indoor air quality testing.

Dec 27

How To Heat A Room With High Ceilings

Posted by John C. Flood In DIY & How-To, Fall, Heating, HVAC, Winter 0 comment

Rooms with high ceilings are an amazing feature in any home. However, that doesn't matter if the room is impossible to heat and always freezing. Who wants to spend time in a cold room? Try out some of these tricks to heat a room with high ceilings.

Dec 06

BTU Calculator: What Size Furnace Do I Need?

Posted by christhompson In Furnace, Heating, HVAC, Winter 0 comment

Furnaces are efficient, affordable, and reliable — but only if they work properly. To save energy, money and avoid discomfort, make an informed decision by using a furnace size calculator and discover the number of BTUs needed for your furnace to run satisfactorily. Learn how a furnace size calculator can help cut back on heating cost and keep homeowners cozy.

Nov 22

5 Heat Pump Maintenance Tips You Need To Know

Posted by christhompson In Heating, HVAC, Winter 0 comment

Heat pumps are efficient, effective, and save money on heating during the winter. However, they need to be looked after and maintained throughout the year. Make sure your heat pump maintenance is up to par by understanding how heat pumps operate and following these 5 simple tips.

Nov 15

Can You Run Your Furnace Without A Filter?

Posted by christhompson In DIY & How-To, Furnace, How-to Guides, HVAC 0 comment

If your run a furnace without a filter, it can be bad for your health and indoor air quality. Keeping a clean filter in your furnace ensures the unit operates efficiently and can keep dirt, dander, and debris from circulating back through your home. Learn the importance of an HVAC air filter and how to change your air filter.

Nov 01

How Does a Heat Pump Work in the Winter?

Posted by christhompson In Fall, Heating, HVAC, Winter 0 comment

Before you choose a heating system for your home, you should understand how a heat pump works. Air-to-air or geothermal heating can help improve heat pump efficiency during winter months. Read John C. Flood's guide on how to prep for winter and heat your home efficiently so your family stays warm during chilly months.

Oct 25

How Can I Improve Furnace Airflow In My House?

Posted by christhompson In DIY & How-To, Fall, Furnace, Heating, How-to Guides, HVAC, Winter 0 comment

To properly understand how to improve furnace airflow, it’s imperative to understand the main causes of low airflow in a home. Read about these proactive steps you can take to improve airflow in your home during winter, such as installing a booster fan.

Oct 11

Why Is My Gas Furnace Not Blowing Hot Air?

Posted by christhompson In DIY & How-To, Furnace, Heating, HVAC 0 comment

If cold air is flowing from your vents when the heat is turned on, that can be a huge concern during the colder months. To figure out why your furnace is blowing out cold air, read John C. Flood's guide to troubleshooting why cold air is flowing from your vents when your gas furnace is on.

Oct 04

Boiler vs. Furnace: Which is better for your home?

Posted by christhompson In Furnace, Heating, HVAC, Winter 0 comment

What types of heat systems work best for your home? In comparing and contrasting a boiler vs. furnace, it’s necessary to assess which heating system offers the most warmth for your home while simultaneously cutting down on energy costs. Read more as John C. Flood explains boiler vs. furnace heating.

Sep 27

Home Exterior Maintenance Tips for Fall

Posted by christhompson In DIY & How-To, Fall, General, Heating, How-to Guides, HVAC 0 comment

Your home’s safety and comfort are our top priority — and that goes beyond the HVAC and plumbing systems. This fall checklist for homeowners will help you prep the interior and exterior of your home for autumn and winter. Follow these preventative tips for this transition season and check out our other fall-specific tips on the blog.

Jun 14

HVAC Pre-Service Checklist

Posted by christhompson In Air conditioning, DIY & How-To, Furnace, Heating, How-to Guides, HVAC, Support 0 comment

Some heating and air conditioner issues can be addressed or troubleshooted by homeowners. But when the problem is larger, it’s […]

Jun 05

How To Clean Your Central Air Conditioner Drain Tube

Posted by christhompson In Air conditioning, DIY & How-To, HVAC 0 comment

When it comes to summertime, air conditioning is our best friend. It’s our morning comfort, our workday solace and our […]

Mar 22

Heating and Cooling 101

Posted by christhompson In Air conditioning, DIY & How-To, Furnace, Heating, How-to Guides, HVAC, Support 0 comment

Heating and cooling are two of the most important concepts of home ownership. They are also major factors for those […]

Feb 08

Humidifiers and Dehumidifiers, Demystified

Posted by christhompson In Air conditioning, Home Improvement, HVAC 0 comment

You use a heater to warm your home in the winter. You have an air conditioner to cool your home […]

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John C. Flood

4.8

Erik Wong

18:56 17 May 19

Very fast response. Did not expect same day service on a weekend in the spring but got it. Other places said they were booked until next month. Courteous, professional technician!read more

Sandy Rattley

21:26 16 May 19

Eric made a quick assessment of the problem and was thorough and efficient in executing the solution. He also kept me abreast of what was needed and how long it would take to get the job done. In addition, he gave me a referral to another company to manage the water damage I experienced. Job well done!read more

Michelle Tapia

19:08 15 May 19

Extremely professional, timely, knowledgeable and efficient. Worth the money. If you can't do it yourself and have to call a plumber I would highly recommend John C. Flood and specifically technician Harry Hudson. He is phenomenal. Very happy.read more

Erik Wong

21:14 14 May 19

Very fast response. Did not expect same day service on a weekend in the spring but got it. Other places said they were booked until next month. Courteous, professional technician!read more

Marjorie Lauer

15:47 11 May 19

After Scott’s visit today, I see why John C. Flood is the preferred contractor for our condos. Most important, Scott took the time to explain what he was doing, and to prepare me for what to expect with our new Nest thermostat. He made reasonable recommendations (including what should be done now for health and safety reasons), and provided estimates. I definitely will continue to use thus company for all our mechanical needs.read more

Marjorie Lauer

17:00 10 May 19

Aleathia Thompson

13:08 09 May 19

Second time James Edwards came to service my units. Always polite and on time. Very skilled and knowledgeable. He fix both my issues in under 15minutes. I love that they send you a pic of your technician before they arrive.read more

Karen Leder

16:45 29 Apr 19

Richard Cloud is knowledgeable, professional and so detail oriented. My basement flooded and he worked to ensure that it would not happen again. Highly recommend himread more

mehran sizdahkhani

00:23 26 Apr 19

Very pleased with John C. Flood. Signed service agreement this past fall. They inspected and repaired everything prior to heat season. They called prior to A/C season to do cooling inspection, however I was out of town and postponed (so as Murphy’s Law would have it) got back in town to a cooling system malfunction message on my Carrier Infinity. John C. Flood (James Edwards, Technician) was at my house 9:00am the next morning. James was fantastic, very pleasant and competent, he found the problem in a matter of minutes, made the appropriate repairs and inspected both A/C units. Very pleased with John C. Flood.read more

Thomas Hurley

18:06 22 Apr 19

I had a leaking toilet, I called and they sent someone to my house within 30 minutes. After the problem was assessed, they were able to quickly fix and resolve the issue. 5 out of 5 stars! Will use again and highly recommend.read more

anthony romano

19:29 16 Apr 19

Excellent support and service! John C. Flood and their employees are incredible! Damon was on time, quick in diagnosing and repair, and very kind and respectful. I fully recommend this John C. Flood.read more

Bob Johnson

18:52 12 Apr 19

Harry Hudson came out the next morning to work on a gas leak in the utility closet and replace a bad regulator. The water heater fumes sensor had stripped, alerting me to the problem. The repairs were in an inconvenient place, but he worked a few hours to make the repairs, including replacing a flexible gas hose. He then attempted to restart the water heater, but the sensor would not reset. He removed the sensor, tried to repair it, but no luck. He found a a supplier with a new sensor and returned within a couple hours to install it. He was pleasant, explained his work, and efficient. Most importantly, he tried to complete the repair the same day to restore hot water when some companies would have just returned the next day. Job very well done, and the care is greatly appreciated. Thanks Harry.read more

Lindsey Botts

23:58 11 Apr 19

James from John Flood was great! He was personable, knowledgeable, and fast. He was able to accomplish what no one before him had - unclogging an old backed up tube. He explained technical things to me in plain English in a professional, friendly manner and made me feel at ease while conducting business in my home. It was easy to set up an appointment, he showed up within the timeframe, had all the necessary tools and material with him, and didn't try to up-sell me for other, none needed services.read more

Jim Horstmann

03:19 11 Apr 19

Collin was great. totally transparent and would not give up until problem was resolved ... and we had our kitchen back. John C Flood is lucky to have him as employee..read more

Leon W. Hutton

17:19 20 Mar 19

The techs, Jason, Eli, and Edgar, arrived on time and were very professional. The old system was removed and the new one installed quietly and without any disruption to my work day ( I was working at home during the installation). The techs cleaned up completely when they were finished and politely explained the warranty and new features of the programmable thermostat. I've used other companies in the past to little satisfaction, but after this great experience, John C. Flood is my company for HVAC - thank you!!read more

Ali Imran

21:06 13 Mar 19

I usually don't leave reviews but this one definitely deserved one: Technician "Jason Robey" was exceptional, very technical and knowledgeable. He approached me with excellent customer service skills and was very well detailed oriented while explaining stuff and troubleshooting. He made the whole experience very positive and the reason why I would be choosing John C. Flood Company again!!! Please recognize him for his excellent service and give him a good salary increase when he is up for a review :) Companies needs more people like him!read more

Andrew Wanamaker

14:48 12 Mar 19

I had my plumbing inspection done by Harry today. He was extremely professional, patient with the few concerns I had, and was quick in his work. He ensured that I knew how to maintain certain areas of the house (specifically the soak-tub, which admittedly gets little use). This is my 4th on-site visit with the people from John C. Flood, and further reinforces my positive feelings towards them.read more

K D

19:58 27 Feb 19

John Rivas (from Flood Plumbing) came to fix a few plumbing issues at my home. He was both knowledgeable and effective. Mr. Rivas was polite and explained all aspects of the work needed, even offering several options based on what I could afford. He did a superb job fixing the issues related to the plumbing in my home and I'd hire him again in an instant. Mr. Rivas is also quite nice, and neat, cleaning up everything before he left.read more

Michele R

16:51 26 Feb 19

I have always had the best experiences with John C Flood, both as a company and with their staff. I will continue to use them. Today John Rivas performed a thorough review of my plumbing issues and took time to explain everything to me in very clear detail...he was a pleasure to have in my home.read more

Kathy Brandt

18:17 23 Feb 19

We love John C Flood. Our heat went out late Saturday and a technician was at our house Sunday morning. They are honest, friendly, and exceptionally skilled professionals. We wouldn't call anyone else!read more

Janine Sproules

00:39 30 Jan 19

Luke was so knowledgeable, helpful, and honest. He immediately diagnosed the problem with our heating and fixed it. He was very helpful letting me know what to do to keep things running well in the future. He is also a general nice guy who joked with my toddler and put me instantly at ease. I would absolutely use him again and couldn’t recommend him more strongly.read more

Geoffrey Seals

16:50 14 Jan 19

I've used them several times. They've always been very professional, and customer oriented. Each technician has been very knowledgeable, and taken the time to explain things to me. I will definitely use them again if needed.read more

Racet27 Thomas

18:06 13 Jan 19

I requested to speak with Thimas' supervisor and spoke with Sheila while Thomas was here. Thomas is extremely professional, knowledgeable, personable and patient. I asked many questions and he answered thoroughly and knowledgeable. He introduced himself and shook my hand, greeted my dog and went straight to work. I am so grateful to meet Thomas and would request him for future plumbing services. He is definitely a great asset to John C Flood. Thank you!read more

Elizabeth Ferrara

03:02 12 Jan 19

Luke was great! The repair was more difficult than he expected and it took almost four times as long as he originally planned, but even though he had another appointment scheduled after ours, he stayed until the job was complete. No doubt, it made for a very long day for him, but his diligence was greatly appreciated as our boiler had stopped working just as we were heading into a snowy weekend. Thanks Luke and John C Flood!read more

Nicole Lawrence

22:38 11 Jan 19

Jason provided patient and professional service. He was also provided information regarding my heating system that I did not know. I had a number of questions; which he answered patiently.read more

Lindsey Botts

17:51 02 Jan 19

Lindsey Botts

17:19 29 Dec 18

William Stoppel

20:51 28 Dec 18

Yet another Phenomenal service experience. I've always liked my John C Flood technicians but today’s service call with Ricardo Peralta was excellent. He did service checks on four properties with varying challenges. Fast, efficient, knowledgeable and professional. He gets my Highest recommendation.read more

Mike Gabai

20:58 19 Dec 18

I ordered a gas dryer from home depot and it was delivered today. The delivery men would not disconnect the old dryer, nor connect the new dryer. The best Home Depot would do for scheduling the connection was next week. I called John C Flood and they sent Mr. Richard Cloud the SAME DAY! Not only did Mr. Cloud disconnect and reconnect the dryer, he moved our washing machine back into place and moved the old dryer to the front of the house for pickup by home depot. John C Flood just gained a new customer!!! THANKS!!!read more

Christopher Biello

20:47 18 Dec 18

I used John C. Flood to replace a hot water heater squeezed into a small closet. The plumbers and technicians who did the job were great people and were more than willing to explain every detail to me. Mike and his team saved me $1000 by figuring out an easier and cheaper way to get the hot water tank out of the closet. They were professional, courteous, clean, and respectful. I signed up for the annual service plan because I was pleased with their service.read more

Jonathan David Marshall

17:11 07 Dec 18

Mike came out right on time at 7am as requested in the beginning of the window. Informed me of what needed to be done and in what way that would be performed. Excellent service all the way around. I requested Mike again to finish up the installation of the faucet and garbage disposal. He was timely very flexible courteous and did a five star job. As we ran into some snags Mike's experience quickly resolved the plumbing challenge. There was a follow up by phone and by email with the invoice and pricing being reasonable / transparent. Thank you So much. -Jonathanread more

Beth Loughery

17:33 20 Nov 18

Cared about my emergency issue. Gave me a temporary solution until the plumber could get there the next day. Provided a text and a picture of who would arrive and when. Plumber called as well to let me know he was on the way. Arrived on time, correctly assessed the situation and fixed issue within a reasonable period of time. Provided and estimate of work as well. Price was fair for the repair. Cleaned up after he was finished.read more

Jen Packard

15:09 15 Nov 18

Eric with John C. Flood came to my house to replace my old kitchen faucet, and he did so expertly! His professionalism and knowledge of the trade is unmatched. I have recommended Eric and John C. Flood to all of my friends and neighbors, and I will have him back to replace my old water tank (which he assessed as a courtesy). Thanks Eric and John C. Flood!read more

Elizabeth Branner

02:07 08 Nov 18

Despite the unplanned and costly nature of my repairs, I have had an excellent experience with John C. Flood. From my first urgent contact to project close, their representatives and service professionals have been responsive, reliable, skilled, personable, fair and experienced. Shout outs to Keith, James Brewer, Jeff Levin, Damon Hatcher Alberto Gomez, plus Rich and Victor. Thank you for a high quality experience despite the circumstances that led to our acquaintance. I will call John C. Flood again with confidence and recommend them to others without reservation.read more

Gretchen Davidian

15:47 01 Nov 18

Andy was amazingly wonderful. He was very good at his job and wonderful with me as a customer. He was patient in answering questions. He coordinated easily with another contractor team who were in the same space at the same time. He is a true gem. He cleaned up after the work even though I said he needn't do that. Thank you for providing such excellent technical service with outstanding customer service, too. Thank you, again!read more

Sue Ahmed

17:04 27 Oct 18

We have been with John C Flood for many years. They have always provided excellent service. We just had a new Bryant heating system installed in our second floor attic. The installation went very smoothly. Technician (Jason Dodson) arrived on time, was very efficient and cleaned up afterwards. Highly recommend.read more

Isaac Natter

22:55 13 Oct 18

John C. Flood is an excellent company that I highly recommend. My plumber, James, arrived within the scheduled time frame. Before he came, I received a text message from the company and a call from him. James successfully diagnosed my plumbing issue, let me know the estimated cost up-front, and did a terrific job fixing the problem. He was friendly and professional throughout, and I always felt like I was in good hands. I highly recommend John C. Flood and James in particular. Thank you!read more

Jaime Willis

13:49 01 Oct 18

Had an emergency - pipe burst in my home, and called 6 different plumbers. John C. Flood was the only group able to send someone out within a few hours time. A supervisor (a managing plumber in their office) came out at first to help do a temp fix while the technician was still on his way. I was only charged $99 for the initial appointment, even though it was an emergency call. They figured out the permanent solution, scheduled the work to be done as soon as possible, gave me an immediate quote for the work, and followed up with a formal written quote as well. They confirmed my appointment time & window two days before the follow up call, called the morning of to confirm both the appointment and to ensure that I had approved the work & charges, then sent an email & text with a photo of the technician who would be arriving to do the work. Everyone was kind, courteous, and professional from start to finish. The final fix wasn't cheap, but I'm confident that their work is solid and will stand the test of time.read more

Toni Genberg

22:17 27 Sep 18

Tom came to inspect my sump pumps that were fairly old and found they had to be replaced, which didn't surprise me. He also replaced one battery backup and added one. Tom did the installations well and explained how to read the battery displays. He was a knowledgeable and friendly man. This was the first time hiring John C Flood and I was quite satisfied.read more

Kellie F

21:14 27 Sep 18

Jason was very professional and fast. He explained everything he was doing as he went along. He explained the importance of getting regular check ups on the Ac unit to make sure it’s functioning properly. I will definitely be using John C Flood again.read more

Susan Olson

16:17 26 Sep 18

I was so impressed with my technician, Harry's, knowledge of how a sump pump works and was quickly able to diagnose it. I had another plumber look at it and he was clueless. He also gave me a very good price and has the job completed quickly and thoroughly. I will definitely use Flood again.read more

Cathy Hayes

20:22 13 Sep 18

Excellent service. Riccardo Peralta was on time, called ahead, professional and thorough in his inspection. He went and got the battery back up system himself and returned to install. He showed me exactly what he did and how to operate everything. Workers like this keep customers coming back. The annual service program can’t be beat! Thanksread more

Geoffrey Seals

20:23 30 Aug 18

Pamela Wachutka

12:04 20 Aug 18

The guys were thorough start to finish. For the estimate, Mike went through each detail and step of the process with me as I asked several questions. During the install, the guys worked quickly and cleanly. s So happy with our choice.read more

dsauers68

14:40 15 Aug 18

John C. Flood Electrician Randall Kranick did an outstanding job repairing our faulty light fixture. He performed the work in a timely manner, offered assistance with a second light pendant that needed new bulbs installed and provided suggestions for other jobs that need to be done around our home. I will definitely be enlisting his services for other electrical jobs in the near future. Thanks again Randall!read more

ben streeter

14:58 07 Aug 18

James Edwards is a technician with high integrity and competence. Although my a/c compressor is 19 years old and probably nearing the end of its useful lifespan, he acknowledged that it still operated and was probably adequate to complete this year's cooling season. I appreciate the honesty and have time now to make a reasoned and well researched decision on the replacement next spring.read more

Gary Switzer

19:41 26 Jul 18

Excellent experience from the first call for a water heater replacement the same day to completion of work by Thomas Baker. Very professional office staff and very knowledgeable. Kept me informed while the Tech was responding and the picture of the service tech and name was a nice touch. John explained what he was going to do in detail and answered my questions in detail. Workmanship was excellent. Warranty was explained in detail and operation of the water heater should issues occur was detailed. I elected to purchase a service plan which resulted in a large savings. Would recommend John C. Flood for all service needs. G.switzerread more

Star Picucci

16:28 29 Jun 18

(December 2017) I knew our AC unit from 1986 was going to need replacing when we bought the house 6 years ago so finally had someone come out to inspect and price - I called 3 friends and 2 recommended John C Flood so figured I would call them. The service call was great and yes the original system needed replacing but only parts of it (For as little as I know about the system I could have easily been told an entire system replacement). The installation team was friendly, on time, and cleaned up after themselves. I will be among the people recommending them in the future. Update: (6/2018) I got a service contract for twice a year inspection and have been having David Lavis from John C Flood do the work- he is great! Explains everything to me, doesn't try to oversell me things and has a 'this might or might not be an issue we will keep an eye on it next time' attitude, and most importantly makes sure the cat does not get out or into the attic!read more

M.J. Stoil

16:38 25 Jun 18

We always use John C. Flood and this last service call explains why. The plumbing technician was intelligent and helpful, diagnosing the problem in literally seconds, explaining it clearly and suggesting alternative options for purchasing the parts needed for repair at our choice of supplier. He even suggested how we might be able to save money over time by purchasing supplies with a lifetime guarantee. The technician came on schedule at a time of our choosing. John C. Flood may cost a bit more for service than other plumbers, but our family finds that the difference is worth it in terms of reliability and future savings.read more

Caroline Wilkie

21:24 20 Jun 18

Had a fantastic experience today. I has some issues that I didn't understand, and didn't know what to expect in terms of the scope of recommendations that would be made. David was incredibly thorough, talked me through his recommendations, and outlined the next steps very clearly. I was using John C Flood for the first time, and based upon my experience with David I signed up for the annual 'contract' immediately. I was looking for a company to trust and rely upon moving forward and I feel confident that I have found it. David is a great representative of the organization - as were the schedulers I talked to in advance; they were also courteous and thorough, with very pleasant to work with.read more

Siang Tsao

13:49 23 May 18

Dave was great at explaining what he was doing. when the pressure switch had to be replaced, he said he could get it and will come by around 4PM the same day. He was also very helpful about suggesting ub putting a drain safety switch for the furnace humidifier. he also recommended putting an electric switch in the furnace room so i don't need to have to connect to external electrical outlet he also recommend i get another CO2 Detector for the mid-level . i plan on using John C Flood for my future needs. excellent experience. if all your technicians are like Dave, then i know they are also great. thank youread more

Jennifer Swift

19:30 18 May 18

Juan did a great job for us. He is very knowledgeable and gave me helpful information about our AC system and how it is running. He made some suggestions, and gave me options for replacing our hot water heater too, without making me feel like he was selling something to me that I didn't need. He went above and beyond and made me feel as if he was not in a hurry to be finished, but that he would take as long as needed to talk through options with me. We've been happy with the work John C. Flood has done for us, and Juan reinforced how pleased we are with their service overall.read more

James Kastner

19:00 18 May 18

Eric was great! He was patient with us in revising the estimate, so we could pick which things we wanted done today, and to stay in our budget. And, he was able to clear a drain that the neighbors say has backed up for 14 years. He was very polite and courteous and even showed me the pipe I did a good job of bursting by not opening my hose bib. I won't do that again!read more

scott handmaker

14:13 11 May 18

Just had my annual AC check up. Dave was very nice and took the time to explain what he was doing and give recommendations. What I really like about this company is their professionalism. It was nice receiving an email detailing what was done rather than the old paper receipt.read more

Sky Cappelletti

14:53 29 Apr 18

Luke took time to help my Mother, who had many questions about our heating and air conditioning. He was incredibly patient, thorough and intelligent. He was very knowledgeable about the different brands of air handler systems, showing us exactly how to program the touch screen as well as the push-button screen controls of our two different panels. He demonstrated all the possible uses of the control panels including sleep and away, while letting us choose a simplified set of uses that we felt comfortable with. Then he was also just as informed about how the huge air processors out back worked, and why one showed 17 events the day that storms caused a power interruption. Luke studied the units carefully and tested individual capacitors until he found the weak capacitor, then found that exact part from all the capacitors in his truck quickly, and replaced it in a jiffy. He took time and effort to clean out the disgustingly dirty coils. When I wasn't busy, he showed me that our dryer vent output was placed too near the A/C handler unit, which had been blasting our lint output towards our intake coils. This had contributed to our filters getting filthy sooner than usual. He suggested different remedies and methods to improve the condition, and told me what else needed to be cleaned in order for our air to be better. He patiently told us about the different MERV numbers on our air filters, and potential pros and cons of those. He also recalled that our system had leaked before, showed me where, and helped advise me about a moisture detector alarm device that we will install soon to prevent further floods or leaks. I asked about UV air scrubbers, so he explained how they work, how much various kinds cost, where those would be installed, and the benefits of scrubbers. He was very polite, even when his boss interrupted with phone-calls to find out information Luke always knew off the top of his head about numerous other customers' air systems. I was both highly impressed and extremely pleased with the service we were privileged to get from this gentleman. We are grateful to feel less ignorant about what is going on inside the air handlers, and to really understand their operation, all because of Luke. Thank you!read more

Virgil Jackson

13:48 19 Mar 18

The tech was very knowledgeable regarding the issue and went beyond just getting the water heater to work but also corrected issues with the vent pipe. Gave detailed instructions on how to deal with any potential issues in the future. Would highly recommend John C. Flood for service in the future. This is our second experience with them and we have been extremely well satisfied with them!read more

D. Lebron

03:10 02 Mar 18

Thomas Baker from John C. Flood was absolutely amazing! He was very informative and extremely helpful! He did a phenomenal job pointing out the problem and showing me step by step what the issue(s) were. He made the experience very comfortable. He is very professional, pleasant, skillful and cares about the CUSTOMER! He will get the job done! I will recommend this gentleman to anyone and everyone who needs work done such as this nature. Great work!!! Thank you to Thomas Baker from John C. Flood!!! He's excellent!!! If you need help, ask for him directly!! Thumbs up! Great work!read more

George Riddick

01:06 25 Feb 18

I am so thankful for John C Flood. They are truly reliable and professional. The technician Michael Dailey was awesome. He know exactly what my problem was, explained in simplicity, and tackled the issue with ease. He also was very pleasant and professional. In addition, the dispatcher Ronnie was also great. Ronnie provided me with outstanding customer service. She was extremely helpful and answered all of my questions regarding payment, coupons, etc. She even went above and beyond to make sure I was a satisfied customer. Ronnie sent another technician (Darwin) on very short notice to insert a camera in my drains to ensure blockage no longer existed. Overall, I am very satisfied and will be utilizing John C Flood's services again.read more

Kimberly Thompson

00:35 10 Feb 18

I initially used another Home Service app to find a plumber to help with a backed up sump pump. While that person was nice, he didn’t seem very confident in his diagnosis or course of action. My husband suggested we call John C. Flood. The young lady who helped me make an appointment was so nice. I also thought it was a FANTASTIC feature that they sent me a text when my Technician Eric was on his way and included his picture! Eric was very friendly and knowledgeable. He had to cut our pipe to release the water trapped in our sump pumps (which were perilously close to overflowing in our basement). I really liked Eric and was very impressed with his bedside manner. He’s a great asset to that company We still have to determine the root cause of the backup and get that fixed in the next few days. We will be sure to call John C. Flood again!read more

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