Category: Water Mains

Apr 24

What Is Hydro Jetting?

Posted by John C. Flood In Plumbing, Sewer Drains, Water Mains 0 comment

What is hydro jetting? All plumbing systems and sewer lines are susceptible to blockages and clogged drains. Check out how hydro jetting helps!

Dec 13

Replacing "Big Blue": Polybutylene Pipe Replacement

Posted by John C. Flood In DIY & How-To, Plumbing, Sewer Drains, Water Mains 0 comment

If you’re not a plumbing expert, then it’s likely you don’t know how to recognize polybutylene piping in your home. Here are some of the easiest ways to recognize "big blue" to keep your family and home safe!

Oct 11

Where Is The Water Shut Off Valve In Your Home?

Posted by John C. Flood In DIY & How-To, How-To Guides, Plumbing, Water Mains 0 comment

When you move into a new home, one of the very first things you'll want to do is locate the main water shut-off valve.

Oct 18

Why You Should Replace Lead Pipes in Washington, D.C.

Posted by John C. Flood In Featured, General, Plumbing, Sewer Drains, Water Mains, Water Purification 0 comment

It’s important to conduct a lead water test if you’re unsure whether or not you have lead pipes. John C. Flood can repair or replace interior and exterior pipes and install water purification systems to keep your family safe from lead in water. Consuming lead in water has been linked to cardiovascular disease, constipation, nausea, and depression. Read about the importance of lead pipe replacement.

Apr 19

How to Maintain Your Garbage Disposal

Posted by christhompson In DIY & How-To, How-To Guides, Plumbing, Sewer Drains, Water Mains 0 comment

Not all kitchens have a garbage disposal, but they have only grown in popularity in United States households since their […]

Feb 22

Sometimes You Gotta Do It: Relining Sewer Drains

Posted by christhompson In DIY & How-To, How-To Guides, Plumbing, Sewer Drains, Water Mains 0 comment

The words “sewer repair” may be one of a homeowner’s worst nightmares. Why? Well, most people traditionally associate the term […]

Oct 19

How to Protect Your Home From Water Main Breaks

Posted by christhompson In DIY & How-To, How-To Guides, Plumbing, Sewer Drains, Water Mains, Winter 0 comment

Noting puts a damper on a home renovation project like water main breaks. Adding a deck, remodeling a garage or adding […]

Nov 23

So Long, Sewage: How to Unclog a Sewer Line

Posted by John C. Flood staff In DIY & How-To, How-To Guides, Plumbing, Sewer Drains, Water Mains 0 comment

Most of us trust our plumbing to do its job when we flush the toilet, rinse off in the shower […]

Apr 05

5 Reasons to Suspect a Sleazy Sewer Repair Scam

Posted by Rebecca Rohan In DIY & How-To, How-To Guides, Plumbing, Sewer Drains, Water Mains 0 comment

You would think that home and sewer repair scams would eventually fade away -- that instant communication and the speed […]

Nov 23

6 Thanksgiving Plumbing Tips

Posted by christhompson In DIY & How-To, Fall, How-To Guides, Plumbing, Sewer Drains, Water Mains 0 comment

(Featured Image by Community Table) With Thanksgiving upon us, many US residents have started to make preparations and getting ready […]

Oct 16

How to Avoid the 3 Main Causes of a Blocked Sewer Line

Posted by christhompson In DIY & How-To, How-To Guides, Plumbing, Sewer Drains, Water Mains 0 comment

A blocked sewage line is something that no one wants to experience. The inconvenience, expense and downright unpleasantness caused by […]

Sep 30

Common Sewer Drain Problems and When to Call a Professional

Posted by christhompson In DIY & How-To, How-To Guides, Plumbing, Sewer Drains, Water Mains 0 comment

Featured Image by Benjamin Franklin In today’s do-it-yourself culture, almost every homeowner has a few essential tools on hand to […]

John C. Flood

4.8

Tammy B

20:56 03 Dec 20

I had an overall great experience with John C. Flood. I called at 7AM, and the customer service person who answered the phone was pleasant and helpful. I was requesting a very specific same-day request, and she was able to accommodate that with the schedule. The technician (Scott G) completely understood what I needed, and my concerns and addressed everything. Pricing was competitive, and I would call them again.read more

Mark Babyak

13:30 11 Nov 20

This was the first time I have used John C Flood. The technician repaired some piping in the heating system and installed some expansion tanks. The technician was fantastic. He was professional, timely, and the work was done in the time he said it would be. He made the effort to explain everything he was doing and why. Again, a professional job all the way around. I would definitely use them again.read more

S. Carre

21:29 26 Aug 20

Very professional and answered all my question. The technician I dealt with,was extremely polite,and forthcoming with information concerning my issue.read more

Darnell Swinton

19:06 29 Jul 20

My wife and I always have James come to the house. He is ALWAYS gets the job done. We are always satisfied with his work. We had no air and it was about 97 degrees in our house even through the heat, James made us laugh and smile. Needless to say, he got the job done and we have air conditioner in our house again. Thanks you so very much. Stay safe and healthy.read more

Eric Laufgraben

19:49 23 Jul 20

Dale did a great job. He knew what he was doing and quickly diagnosed a cut line that another tech from another company had missed. I felt like he actually cared and wanted to help. I recommend him highly!read more

Susan Reidy

14:29 21 Jul 20

Very happy with John C. Flood. They were very professional. What I think I liked most about this company is that they sent an email & text detailing the information regarding my appointment and a photo of the Tech. Scott who would be arriving. Scott was great and explained everything to me in a simple and easy to understand way. I would highly recommend them to anyone. I also got a service contract with them. Thank you, John C. Flood and Scott!read more

Sylvia E Merced

17:42 24 Jun 20

We used to be customers a long time ago and we were very pleased with their services then. Nothing has changed at all. Their service and professionalism remains the same. I am so glad I was able to use their services again. Thanks for an excellent job! The technician was the best!read more

Barbara Johnson

18:22 03 Jun 20

ALL OF THE ABOVE AND MORE!!! WE ARE SO VERY SATISFIED WITH OUR NEW SYSTEM. THIS ENTIRE EXPERIENCE WAS VERY PROFESSIONAL; THE TIMELY ARRIVAL OF THE TECH AND ASSISTANT ALONG WITH THE EQUIPMENT GUY WHO DELIVERED THE LARGE PARTS AND RETURNED TO PICK UP THE OLD PARTS. IT WAS LIKE A CONCERT. THEY MADE OUR DAY AND IT TOOK ONLY ONE DAY TO COMPLETE. WE HONESTLY THOUGHT THAT JUST GETTING ON THEIR CALENDAR WAS GOING TO BE AT LEAST A WEEK. I CALLED ON THURSDAY MORNING, THEY CAME OUT ON FRIDAY AFTERNOON TO GIVE US THE PRICE AND CAME ON TUESDAY TO DO THE WORK. JOB WELL DONE!!! I'LL TELL EVERY ONE I KNOW ABOUT 'JOHN C. FLOOD'.read more

Greg McGee

21:44 29 May 20

The substantive in-home plumbing repair work (new inside water cutoff valve for outside hose bib) was troubleshot and problem diagnosed correctly and the subsequent repair was executed flawlessly with a very high degree of expertise (greatly appreciated)! This is the 2nd in-home plumbing project/work done by John C. Flood technician John Plank. His level of expertise and experience is excellent and takes the worry out of the plumbing repair process. I receive excellent value for quality and complexity of the work that was done well.read more

Charles Wolfcub

17:14 28 May 20

John C. Flood, Inc. is a great company. We use their plumbing and a/c & heating services. They have taken care of our needs and requirements for the past 15 years. We have never had any issues with the quality of work performed by their service techs. Fully satisfied with all work performed. Great company and great service techs!read more

Steve Cocke

15:42 28 May 20

Great overall experience. Technician was knowledgeable and explained what and how the work was to be done. Cleaned up all work areas, then reviewed everything upon completion. Highly recommend.read more

Ruth M

18:25 20 May 20

I could not be happier! Damon went above and beyond , and I will definitely recommend him and John C. Flood to anyone. John C. Flood dispatched Damon, who arrived in under 2 hours from my call for a backed up main sewer drain. He quickly and carefully analyzed the problem and the best way to tackle the work from the standpoint of efficiency and keeping my home clean. He explained what he was doing every step of the way and patiently answered my questions. He was totally patient and professional and a careful worker throughout a long and tedious process. He solved the problem and even went above and beyond the expected by thoroughly cleaning a large area of my basement floor, which could be considered by some to be beyond the scope of work. Damon has an incredible work ethic and customer service orientation. A special shout-out goes to Andy for driving the needed drain camera from Virginia to my home in Maryland.read more

Sara Lokossou

21:08 19 May 20

Very positive experience with Damon! He communicated when he was on the way and I received a text from the company with his photo and full name. Once he arrived, he was courteous and professional. He talked thru everything with me and gave me great information on how to care for my water system and how to save energy. Would definitely use again and highly recommend.read more

Matt Mattauszek

18:02 16 May 20

We received same day on a Saturday (during the quarantine period in VA). Scott was very knowledgeable and explained what he was troubleshooting to help us follow along. The appointment was pretty quick and we're up and running with our AC :) Great experience from start to finish.read more

John Sevier

12:02 11 May 20

Technicians were incredibly professional! They did a replacement of my furnace and air conditioner units and did an outstanding job. They were courteous, explained the work they were going to do prior to starting the job and then walked me through everything that they had done and the things about the system that I needed to know. I was impressed and would recommend them to others who need HVAC work done.read more

Kristen Croft

13:46 05 May 20

Great experiences with John C. Flood, Michael Dailey was my technician for the last job. He was thorough, made sure everything worked before leaving, and cleaned up too. I'm a young woman, so creepiness is a factor when I have service folks in my home, and I have never had a bad experience with this company. Highly recommend.read more

Concha Johnson

03:17 24 Apr 20

The representative cured the leaky faucet in short time. He was professional courteous and efficient. That’s why I return which is the best compliment. I’ve been a customer for over two decades. Thank you John Flood, I can always count on youread more

Kirk Alexander

17:56 14 Apr 20

At this time of world wide health crisis it was very important to resolve my sewer drain issue. I was very impressed with my first contact to schedule an appointment with John C. Flood. The plumber arrived promptly and cleared the clog at record time. This is a 5 Star servive. Thank you👍👍read more

Arturo J Carrillo

21:16 13 Apr 20

We had a plumbing crisis in mid-pandemic, but John C Flood responded promptly and professionally. A big relief! Lead plumber John Plank was courteous and knowledgeable. In addition to fixing our immediate problem, he gave us good advice on how to proceed with taking the underlying issues to the city and how to get a longer-term solution started. Thanks for your help!read more

Marquita Broadus

19:40 02 Apr 20

We called and they came right away. the customer service was great and Michael Dailey and the rest of the crew that came out were awesome. We would definitely use them again. Michael Kendell and the rest of his crew with John C Flood were awesome. They did a great job in my grandmothers basement. Their customer service was outstanding. Job well done, we will definitely use them again.read more

Katherine Martino

18:42 11 Mar 20

I have always been happy with the service and work performed by the team at John C Flood, but I would like to give a special shout out to their plumber, Mike Dailey; if I could give him more than 5 stars, I would. He is courteous, thorough, fair and patient, and always takes the time to explain what is needed and why. I will always request Mike, knowing that I can trust him to do an excellent job every time.read more

Debra Lawall

18:21 27 Feb 20

I was just about to leave to go out of town, when I noted a puddle of water on the floor under my main line water shut off. I contacted John C Flood and they instructed me to turn off the main shut off valve, as I was not going to be home, and they would send a technician out first thing the next morning to diagnose and fix the problem. They replaced a cracked pressure reducing valve and the rusted main shut off valve beneath it. I appreciate their caution, promptness and expertise and highly recommend this company. I was happy to come home to a dry basement!read more

Karen Wiedemann

03:11 27 Feb 20

A friend recommended John C. Flood to me when I had a heater problem, and I am glad she did. They were extremely responsive and professional, diagnosed the problem right away and fixed it promptly. I really appreciated the frequent points of contact, including getting an email with the name and photo of the workman so I would recognize him when he arrived. They will be my go to from now on. Highly recommended!read more

William Massey

14:33 21 Feb 20

John Plank was very good, arrived early, worked efficiently, cleaned up nicely, was professional and friendly, and solved the problem. He was great. The drain needed snaking out. Flood's fee for a snaking, however, is very high. He was here less than an hour but the charge was about $460. That seems about $150 too high. Not Mr. Plank's fault. This is my main concern about Flood. You are very expensive.read more

Edward Glynn

19:29 05 Feb 20

Ricardo arrived on time for the scheduled installation of a new toilet and evaluated the situation with the condition of the existing mounting flange. We decided to replace the flange as part of the installation. He accomplished both tasks.quickly and in a very professional manner. He photographically recorded the steps of the processes (he is a good photographer). He was very neat and removed all traces of debris as part of the installation. In addition, he was very personable as well. I would highly recommend his services.read more

Robert Fabia

22:26 01 Feb 20

We called one plumbing outfit that we used in the past. We were told an opening in the middle of next week - Wednesday. Sorry! So we called John C. Flood and were told that someone would be by Noon and 4 pm. Around 1 pm, James Brewer arrived. He was here until 3:22 pm. We told him what was wrong and what we had done to date. He explained that it was $99 just for the visit and for the routing or snake job, the total bill would be about $438. He unclogged the drain pipe - took 60 some feet of :snake" to do it but he got the job done. Very pleasant. We had a nice time talking about his interest in running marathons and staying in shape. When all was said and done, he was done and we had drains emptying with little vortex swirling down forcefully taking the water out! What a relief!read more

Edward Glynn

14:11 31 Jan 20

Kevin Murphy

17:04 29 Jan 20

Our furnace broke on a Saturday night in January. Called JCF the next morning and was given a Sunday time slot of 9 am - 11 am. The technician was punctual, friendly, and quickly diagnosed the issue and was able to fix it with parts in the truck in 15 minutes. Very fair price all things considered. Would definitely recommend.read more

Josh

21:45 23 Jan 20

Had a video inspection done on our sewer line and Harry came out to perform the work. He knew what he was doing, polite, knowledgeable about the plumbing and the conditions he observed. He was very helpful and educated me on the whole situation and my options. Spent time to answer all my questions even the more tangential questions about plumbing in my house. Would definitely use again!read more

Josh

21:45 23 Jan 20

E Bacon

18:34 02 Jan 20

My service with John C Flood was excellent. They were quick, responsive, and flexible. I had a tricky removal and installation for a water heater and they clearly and patiently went through all of my options and got to work quickly. Every employee that came to my home was a pleasure. Professional, kind, and very experienced.read more

Michelle Hurrell

21:58 23 Dec 19

They came the day before Christmas Eve when we had company coming! They switched out our entire heating/cooling and water heating system in one day! They explained the new equipment and were very helpful. Our house is the warmest it has been since we moved in. We are very pleased.read more

Ann Hurley

03:10 21 Dec 19

Jason is a great A/C tech. He is responsive and knowledgeable and we enjoy having him as our service guy. He has been in the business for so many years and always has great ideas and feedback.read more

Stephanie J Oppenheimer

03:29 20 Dec 19

Super impressed with this company, start to finish. Fair estimate, on time, great work, friendly people, and cleaned up after their work. Five stars! The whole experience has been a pleasure.read more

Sean Mitchell

18:11 19 Dec 19

Eric was such a great technician. He arrived on time, provided an clear explanation of the work that had to be done, great price, and excellent work! I recommend John C. Flood to anyone. I had a frozen pipe in 20 degree temps and they provided same day service within a few hours of my call.read more

Dave M

14:46 14 Dec 19

The team at John C. Flood did a fantastic job replacing our heating and air conditioner unit. Our system failed after 19 years of service. The Flood team came in and installed a new heat pump and air handler in under 7 hours. They were on time, polite, efficient and cleaned up along the removal and installation job. The new system actually was installed better than the original system by the home builder! Thanks to the whole John C. Flood team for getting the heat back on before Christmas!!read more

Debby B

17:23 29 Nov 19

I never, ever leave reviews but I had to do so in this instance. I was so impressed by the service of the company in general and Eric in particular that I had to say something. Eric came to clear out a clogged and broken sewer line on the afternoon before Thanksgiving, and quite literally saved our family’s Thanksgiving. He returned on Friday to help come up with a practical, longer term solution for me. I trusted his advice, which was plainly designed to do what was best for me and not just what was the most work for John C. Flood. That in my view is better long term business because they have for sure secured a loyal customer in me.read more

C2Squared C2Globalsales

23:05 25 Nov 19

Scott, a technician at John C. Flood is absolutely a great tech, he came and diagnosed my issue within minutes and had it fixed in less than 30 minutes. I am super impressed with their quality of work and prices. John C. Flood is who I'm calling from now on, they are the best!read more

Debra Ward

04:08 25 Nov 19

Mike Dailey came out to our home on Sunday evening -- no one's favorite time for extra work by any means. But he was cheerful, helpful and thorough. Even though the problem wasn't simple, he made sure that it was completely resolved before he left. We would gladly ruse him again and recommend him to anyone. Excellent service!read more

anne helton

18:14 13 Nov 19

We were very pleased with the level of service we received. When our heating system failed they came to our rescue quickly and were efficient and professional. We highly recommend this company!read more

David Sauers

17:08 13 Nov 19

Scott Gilmore is our go to HVAC tech with John C Flood. Great personality, always up front about our inspection and very knowledgeable in his field. Scott and John C. Flood always get the job done right and by taking out a yearly contract with them we always have peace of mind when it comes our home's AC, Heating, Plumbing and Electrical needs...read more

Nichole L

18:44 22 Oct 19

Incredibly direct and professional representative came for a trouble call. I bought a historical home and the Fall requires firing up the boiler. Unfortunately the boiler is in need of significant repair or replacement. I was given a detailed explanation and options for resolving the problem. I look forward to receiving more information on the cost to replace the boiler.read more

Sassan Kimiavi

12:51 22 Oct 19

The technician was thoroughly familiar with the layout and operations of our steam boiler system and did an excellent job starting up he system. No problems so far!read more

Caroline Mehta

01:05 15 Oct 19

Michael Dailey came on less than a day's notice and resolved a long-standing issue with our powder room toilet. He was fantastic. We will definitely use Flood for the plumbing issues we hope to never have.read more

dale veal

22:08 06 Oct 19

Tech. Mike Dailey from John C. Flood, is one of the best. His work at my house was outstanding and he did a great job with our plumbing work. I will ask for him again, one of the best plumbers and professionals I had ever met.read more

Aude Buisine

18:04 02 Oct 19

The service was excellent. Michael Dailey did a very good job and the price was reasonable. I will definitely call them again if needed.read more

Janet Story

16:29 25 Sep 19

Superb! Ricardo was on time professional and even saved me money! He told me my shower faucets could easily be cleaned with baking soda and vinegar to shine up the chrome. No need to replace. Definitely recommend!!read more

Bobbi Huff

14:52 23 Sep 19

They are awesome and very responsive. Had full HVAC and water heater replacement on the same day. Beautifully done!read more

Robert Hyduk

10:51 19 Sep 19

I give John C. Floor the best rating - excellent. They are the very best. The job was challenging and our plumber was excellent. Also, very personable and professional. Thank you for your service.read more

Rachel Reed

21:45 31 Aug 19

I had a family member fix a broken toilet earlier in the week, but it didn't take. I found out this afternoon that not only was the toilet tank leaking, but the water valve was leaking too. A lot. And fast. I called a few other companies and the earliest possible appointment I could get was Tuesday. But when I called John C. Flood the person I spoke with was not only able to calm me down, but they could get somebody out here to look at it within a half hour. Not only was technician Ricardo Peralta early, but he explained the options we had to fix all the problems with the toilet and valve and asked me what I wanted to do. After evaluating the choices we had I said that I wanted to go ahead and replace the toilet and valve. We had figured on just replacing the valves and waiting to replace the toilet but Ricardo offered to call another technician who might be able to bring out a new toilet today. Luckily the other technician was able to get another toilet out here within a half hour. And about a half hour later there is a brand new toilet in the bathroom and the old, leaky valve has been replaced. I cannot sing their praises enough! After everything today I will definitely be using John C. Flood! Thank you so much!read more

Matthew Aichele

20:44 29 Aug 19

Dale provided exceptional service and was a life-saver when our AC went out. He went above and beyond to fix the issue and to make sure it was fixed right. He explained what he was doing at each step of the process and was just a pleasure to work with. I couldn't recommend him or John C. Flood more highly.read more

Joyce Yette

11:57 27 Aug 19

Michael Dailey arrived on time. He was polite, friendly and professional. He diagnosed my plumbing problem quickly and solved the problem efficiently. He also took the time to explain everything to me. I will request Michael as my technician if I have plumbing needs in the future.read more

Anthony Quain

17:21 21 Aug 19

Harry identified the problem quickly and explained how it should be corrected. He worked quickly and efficiently. He was very accommodating as I was on conference calls during my interactions with him. He also explained future options for replacement of my water heater for my information.read more

John V

21:27 19 Aug 19

Joe went above and beyond his job to help me. He was courteous and very knowledgeable. He provided me with excellent customer service! Thank you!! Keep up the great work!read more

Leslie Aaron

23:05 08 Aug 19

This is the 2nd time that Ricardo has come and worked on my home for a faucet issue. He is real good at explaining what the issue is and what he has done to fix it. He is very pleasant to deal with and gets the job done in a timely fashion.read more

Alan Beyea

20:00 07 Aug 19

I was impressed by everyone who works for this company. They are punctual, knowledgeable, and have the best interests of their customers in mind. The technicians who worked on my sewer pipe problem worked extremely hard to find an effective and economical solution to my situation. I will recommend this company to all my friends.read more

Natalie Crichton

22:20 05 Aug 19

I appreciated being given an appointment the day I called. When the AC goes down it’s no fun. The technician was polite, prompt and knew very quickly what the issue was. I will definitely recommend John C Flood to my friends!!!read more

Douglas Kouril

13:04 03 Aug 19

Harry and Corey installed my new gas hot water heater quickly and professionally. They arrived on time as scheduled and took care of things very effectively. Recommended.read more

Elisabeth Reiter

01:30 10 Jul 19

Damon from John C. Flood was great, as usual. He performed a thorough check-up on my plumbing, as planned, and discovered an issue that would have developed into a major problem. Instead, he efficiently addressed the issue and not a drop of water was leaked. He was friendly, well-paced and very conscientious about keeping my home clean. Thanks for the great service, Damon!read more

Elisabeth Reiter

21:57 08 Jul 19

Jerry Brown

02:46 08 Jul 19

I have a two year John C. Flood history getting a new roof top air conditioning unit and repairs to my gas burning heater. For both transactions the work was professionally done in a timely fashion. Even when there were issues with the air conditioning unit, John C. Flood returned quickly to solve them. I currently have a maintenance contract for the gas burning heater. Suggestions: (1) The technician, last week, could stand to benefit from a visit to an otolaryngologist. He could not hear my air conditioner directly over his head. FYI: the air conditioner wakes us up at night it is so loud. (2) The technician should have a clear idea re: product pricing. Day #1 he offered to change the faulty thermostat for free. The second day the price increase to $325 minus $100 rebate. That's a hefty increase over 24 hours.read more

Mike Nebrich

13:40 01 Jul 19

Incredible experience with John C. Flood! Capacitor blew on my A/C unit during the hottest weekend of the summer so far, called them up first thing in the morning and a tech was there to fixed in a matter of hours. Would recommend these guys 10 out of 10 times!read more

Malcolm Winder

21:34 25 Jun 19

I was amazed that the work on my outside water spigot was removed and replaced without cutting out my dry wall in the basement or having to remove my outside wall siding. I was told by another plumber that he would have to remove all that and more. This gentleman today was very much skilled, professional and more. Thank you Mr. Clark and John C. Flood for your services.read more

Samuel G. Lancaster

09:57 24 Jun 19

I’ve always experienced the highest quality service with this company. They are very professional and are able to schedule someone within 24 hours to do whatever is needed. I originally purchased a contract with John C Flood that covers almost all appliances, hvac, etc. The service provided is 5 stars plus!read more

Samuel G. Lancaster

09:48 20 Jun 19

Samuel G. Lancaster

09:48 20 Jun 19

Judith Evans

17:21 13 Jun 19

Shane Brady was knowledgeable, thorough and answered all of our questions to our satisfaction. He inspected our air conditioning system, gave us useful information on how to improve performance for maximum efficiency. Our system is 22 years old, needs to be replaced-we received a comprehensive estimate to replace the air conditioning system and gas furnace for our review. Thank you for the prompt excellent service! J Evansread more

Jaime Willis

22:01 12 Jun 19

Had an emergency - pipe burst in my home, and called 6 different plumbers. John C. Flood was the only group able to send someone out within a few hours time. A supervisor (a managing plumber in their office) came out at first to help do a temp fix while the technician was still on his way. I was only charged $99 for the initial appointment, even though it was an emergency call. They figured out the permanent solution, scheduled the work to be done as soon as possible, gave me an immediate quote for the work, and followed up with a formal written quote as well. They confirmed my appointment time & window two days before the follow up call, called the morning of to confirm both the appointment and to ensure that I had approved the work & charges, then sent an email & text with a photo of the technician who would be arriving to do the work. Everyone was kind, courteous, and professional from start to finish. The final fix wasn't cheap, but I'm confident that their work is solid and will stand the test of time.read more

Alicia Parsons

01:13 12 Jun 19

John Rivas, our plumber was exceptionally knowledgeable courteous and clean. He didn’t try to make up stuff that was wrong and was completely honest and direct about what really needed to be done unlike the first plumbing company we called - very appreciative and will definitely call againread more

Josh Sulier

21:11 01 Jun 19

Jason was a total professional and expert on our system and building. Couldn't have asked for a better experience. Even walked me through general maintenance of my unit and filter. And the price was perfectly reasonable for the service.read more

Concha Johnson

14:55 01 Jun 19

Sheila Sandford

01:07 01 Jun 19

I have used John C. Flood for years. The service is always great, the technicians are professional, knowledgeable, and friendly. I know that I can count on good service for a fair price. They send an email when the technician is on the way with a photo of the technician so you know who will be in your house...this is a great addition to already wonderful serviceread more

Michelle Tapia

00:17 23 May 19

Extremely professional, timely, knowledgeable and efficient. Worth the money. If you can't do it yourself and have to call a plumber I would highly recommend John C. Flood and specifically technician Harry Hudson. He is phenomenal. Very happy.read more

kris rod

18:27 22 May 19

Quick to respond to my service call and showed up when they said they would. Andy was very respectful and knowledgeable. He went out of his way to help. Great service and reasonable price!read more

Erik Wong

18:56 17 May 19

Very fast response. Did not expect same day service on a weekend in the spring but got it. Other places said they were booked until next month. Courteous, professional technician!read more

Sandy Rattley

21:26 16 May 19

Eric made a quick assessment of the problem and was thorough and efficient in executing the solution. He also kept me abreast of what was needed and how long it would take to get the job done. In addition, he gave me a referral to another company to manage the water damage I experienced. Job well done!read more

Michelle Tapia

19:08 15 May 19

Erik Wong

21:14 14 May 19

Very fast response. Did not expect same day service on a weekend in the spring but got it. Other places said they were booked until next month. Courteous, professional technician!read more

Marjorie Lauer

15:47 11 May 19

After Scott’s visit today, I see why John C. Flood is the preferred contractor for our condos. Most important, Scott took the time to explain what he was doing, and to prepare me for what to expect with our new Nest thermostat. He made reasonable recommendations (including what should be done now for health and safety reasons), and provided estimates. I definitely will continue to use thus company for all our mechanical needs.read more

Marjorie Lauer

17:00 10 May 19

Aleathia Thompson

13:08 09 May 19

Second time James Edwards came to service my units. Always polite and on time. Very skilled and knowledgeable. He fix both my issues in under 15minutes. I love that they send you a pic of your technician before they arrive.read more

Karen Leder

16:45 29 Apr 19

Richard Cloud is knowledgeable, professional and so detail oriented. My basement flooded and he worked to ensure that it would not happen again. Highly recommend himread more

mehran sizdahkhani

00:23 26 Apr 19

Very pleased with John C. Flood. Signed service agreement this past fall. They inspected and repaired everything prior to heat season. They called prior to A/C season to do cooling inspection, however I was out of town and postponed (so as Murphy’s Law would have it) got back in town to a cooling system malfunction message on my Carrier Infinity. John C. Flood (James Edwards, Technician) was at my house 9:00am the next morning. James was fantastic, very pleasant and competent, he found the problem in a matter of minutes, made the appropriate repairs and inspected both A/C units. Very pleased with John C. Flood.read more

Thomas Hurley

18:06 22 Apr 19

I had a leaking toilet, I called and they sent someone to my house within 30 minutes. After the problem was assessed, they were able to quickly fix and resolve the issue. 5 out of 5 stars! Will use again and highly recommend.read more

anthony romano

19:29 16 Apr 19

Excellent support and service! John C. Flood and their employees are incredible! Damon was on time, quick in diagnosing and repair, and very kind and respectful. I fully recommend this John C. Flood.read more

Bob Johnson

18:52 12 Apr 19

Harry Hudson came out the next morning to work on a gas leak in the utility closet and replace a bad regulator. The water heater fumes sensor had stripped, alerting me to the problem. The repairs were in an inconvenient place, but he worked a few hours to make the repairs, including replacing a flexible gas hose. He then attempted to restart the water heater, but the sensor would not reset. He removed the sensor, tried to repair it, but no luck. He found a a supplier with a new sensor and returned within a couple hours to install it. He was pleasant, explained his work, and efficient. Most importantly, he tried to complete the repair the same day to restore hot water when some companies would have just returned the next day. Job very well done, and the care is greatly appreciated. Thanks Harry.read more

Lindsey Botts

23:58 11 Apr 19

James from John Flood was great! He was personable, knowledgeable, and fast. He was able to accomplish what no one before him had - unclogging an old backed up tube. He explained technical things to me in plain English in a professional, friendly manner and made me feel at ease while conducting business in my home. It was easy to set up an appointment, he showed up within the timeframe, had all the necessary tools and material with him, and didn't try to up-sell me for other, none needed services.read more

Jim Horstmann

03:19 11 Apr 19

Collin was great. totally transparent and would not give up until problem was resolved ... and we had our kitchen back. John C Flood is lucky to have him as employee..read more

Leon W. Hutton

17:19 20 Mar 19

The techs, Jason, Eli, and Edgar, arrived on time and were very professional. The old system was removed and the new one installed quietly and without any disruption to my work day ( I was working at home during the installation). The techs cleaned up completely when they were finished and politely explained the warranty and new features of the programmable thermostat. I've used other companies in the past to little satisfaction, but after this great experience, John C. Flood is my company for HVAC - thank you!!read more

Ali Imran

21:06 13 Mar 19

I usually don't leave reviews but this one definitely deserved one: Technician "Jason Robey" was exceptional, very technical and knowledgeable. He approached me with excellent customer service skills and was very well detailed oriented while explaining stuff and troubleshooting. He made the whole experience very positive and the reason why I would be choosing John C. Flood Company again!!! Please recognize him for his excellent service and give him a good salary increase when he is up for a review :) Companies needs more people like him!read more

Andrew Wanamaker

14:48 12 Mar 19

I had my plumbing inspection done by Harry today. He was extremely professional, patient with the few concerns I had, and was quick in his work. He ensured that I knew how to maintain certain areas of the house (specifically the soak-tub, which admittedly gets little use). This is my 4th on-site visit with the people from John C. Flood, and further reinforces my positive feelings towards them.read more

K D

19:58 27 Feb 19

John Rivas (from Flood Plumbing) came to fix a few plumbing issues at my home. He was both knowledgeable and effective. Mr. Rivas was polite and explained all aspects of the work needed, even offering several options based on what I could afford. He did a superb job fixing the issues related to the plumbing in my home and I'd hire him again in an instant. Mr. Rivas is also quite nice, and neat, cleaning up everything before he left.read more

Michele R

16:51 26 Feb 19

I have always had the best experiences with John C Flood, both as a company and with their staff. I will continue to use them. Today John Rivas performed a thorough review of my plumbing issues and took time to explain everything to me in very clear detail...he was a pleasure to have in my home.read more

Kathy Brandt

18:17 23 Feb 19

We love John C Flood. Our heat went out late Saturday and a technician was at our house Sunday morning. They are honest, friendly, and exceptionally skilled professionals. We wouldn't call anyone else!read more

Janine Sproules

00:39 30 Jan 19

Luke was so knowledgeable, helpful, and honest. He immediately diagnosed the problem with our heating and fixed it. He was very helpful letting me know what to do to keep things running well in the future. He is also a general nice guy who joked with my toddler and put me instantly at ease. I would absolutely use him again and couldn’t recommend him more strongly.read more

Geoffrey Seals

16:50 14 Jan 19

I've used them several times. They've always been very professional, and customer oriented. Each technician has been very knowledgeable, and taken the time to explain things to me. I will definitely use them again if needed.read more

Racet27 Thomas

18:06 13 Jan 19

I requested to speak with Thimas' supervisor and spoke with Sheila while Thomas was here. Thomas is extremely professional, knowledgeable, personable and patient. I asked many questions and he answered thoroughly and knowledgeable. He introduced himself and shook my hand, greeted my dog and went straight to work. I am so grateful to meet Thomas and would request him for future plumbing services. He is definitely a great asset to John C Flood. Thank you!read more

Elizabeth Ferrara

03:02 12 Jan 19

Luke was great! The repair was more difficult than he expected and it took almost four times as long as he originally planned, but even though he had another appointment scheduled after ours, he stayed until the job was complete. No doubt, it made for a very long day for him, but his diligence was greatly appreciated as our boiler had stopped working just as we were heading into a snowy weekend. Thanks Luke and John C Flood!read more

Nicole Lawrence

22:38 11 Jan 19

Jason provided patient and professional service. He was also provided information regarding my heating system that I did not know. I had a number of questions; which he answered patiently.read more

Lindsey Botts

17:51 02 Jan 19

Lindsey Botts

17:19 29 Dec 18

William Stoppel

20:51 28 Dec 18

Yet another Phenomenal service experience. I've always liked my John C Flood technicians but today’s service call with Ricardo Peralta was excellent. He did service checks on four properties with varying challenges. Fast, efficient, knowledgeable and professional. He gets my Highest recommendation.read more

Mike Gabai

20:58 19 Dec 18

I ordered a gas dryer from home depot and it was delivered today. The delivery men would not disconnect the old dryer, nor connect the new dryer. The best Home Depot would do for scheduling the connection was next week. I called John C Flood and they sent Mr. Richard Cloud the SAME DAY! Not only did Mr. Cloud disconnect and reconnect the dryer, he moved our washing machine back into place and moved the old dryer to the front of the house for pickup by home depot. John C Flood just gained a new customer!!! THANKS!!!read more

Christopher Biello

20:47 18 Dec 18

I used John C. Flood to replace a hot water heater squeezed into a small closet. The plumbers and technicians who did the job were great people and were more than willing to explain every detail to me. Mike and his team saved me $1000 by figuring out an easier and cheaper way to get the hot water tank out of the closet. They were professional, courteous, clean, and respectful. I signed up for the annual service plan because I was pleased with their service.read more

Jonathan David Marshall

17:11 07 Dec 18

Mike came out right on time at 7am as requested in the beginning of the window. Informed me of what needed to be done and in what way that would be performed. Excellent service all the way around. I requested Mike again to finish up the installation of the faucet and garbage disposal. He was timely very flexible courteous and did a five star job. As we ran into some snags Mike's experience quickly resolved the plumbing challenge. There was a follow up by phone and by email with the invoice and pricing being reasonable / transparent. Thank you So much. -Jonathanread more

Beth Loughery

17:33 20 Nov 18

Cared about my emergency issue. Gave me a temporary solution until the plumber could get there the next day. Provided a text and a picture of who would arrive and when. Plumber called as well to let me know he was on the way. Arrived on time, correctly assessed the situation and fixed issue within a reasonable period of time. Provided and estimate of work as well. Price was fair for the repair. Cleaned up after he was finished.read more

Jen Packard

15:09 15 Nov 18

Eric with John C. Flood came to my house to replace my old kitchen faucet, and he did so expertly! His professionalism and knowledge of the trade is unmatched. I have recommended Eric and John C. Flood to all of my friends and neighbors, and I will have him back to replace my old water tank (which he assessed as a courtesy). Thanks Eric and John C. Flood!read more

Elizabeth Branner

02:07 08 Nov 18

Despite the unplanned and costly nature of my repairs, I have had an excellent experience with John C. Flood. From my first urgent contact to project close, their representatives and service professionals have been responsive, reliable, skilled, personable, fair and experienced. Shout outs to Keith, James Brewer, Jeff Levin, Damon Hatcher Alberto Gomez, plus Rich and Victor. Thank you for a high quality experience despite the circumstances that led to our acquaintance. I will call John C. Flood again with confidence and recommend them to others without reservation.read more

Gretchen Davidian

15:47 01 Nov 18

Andy was amazingly wonderful. He was very good at his job and wonderful with me as a customer. He was patient in answering questions. He coordinated easily with another contractor team who were in the same space at the same time. He is a true gem. He cleaned up after the work even though I said he needn't do that. Thank you for providing such excellent technical service with outstanding customer service, too. Thank you, again!read more

Sue Ahmed

17:04 27 Oct 18

We have been with John C Flood for many years. They have always provided excellent service. We just had a new Bryant heating system installed in our second floor attic. The installation went very smoothly. Technician (Jason Dodson) arrived on time, was very efficient and cleaned up afterwards. Highly recommend.read more

Isaac Natter

22:55 13 Oct 18

John C. Flood is an excellent company that I highly recommend. My plumber, James, arrived within the scheduled time frame. Before he came, I received a text message from the company and a call from him. James successfully diagnosed my plumbing issue, let me know the estimated cost up-front, and did a terrific job fixing the problem. He was friendly and professional throughout, and I always felt like I was in good hands. I highly recommend John C. Flood and James in particular. Thank you!read more

Jaime Willis

13:49 01 Oct 18

Toni Genberg

22:17 27 Sep 18

Tom came to inspect my sump pumps that were fairly old and found they had to be replaced, which didn't surprise me. He also replaced one battery backup and added one. Tom did the installations well and explained how to read the battery displays. He was a knowledgeable and friendly man. This was the first time hiring John C Flood and I was quite satisfied.read more

Kellie F

21:14 27 Sep 18

Jason was very professional and fast. He explained everything he was doing as he went along. He explained the importance of getting regular check ups on the Ac unit to make sure it’s functioning properly. I will definitely be using John C Flood again.read more

Susan Olson

16:17 26 Sep 18

I was so impressed with my technician, Harry's, knowledge of how a sump pump works and was quickly able to diagnose it. I had another plumber look at it and he was clueless. He also gave me a very good price and has the job completed quickly and thoroughly. I will definitely use Flood again.read more

Cathy Hayes

20:22 13 Sep 18

Excellent service. Riccardo Peralta was on time, called ahead, professional and thorough in his inspection. He went and got the battery back up system himself and returned to install. He showed me exactly what he did and how to operate everything. Workers like this keep customers coming back. The annual service program can’t be beat! Thanksread more

Geoffrey Seals

20:23 30 Aug 18

Pamela Wachutka

12:04 20 Aug 18

The guys were thorough start to finish. For the estimate, Mike went through each detail and step of the process with me as I asked several questions. During the install, the guys worked quickly and cleanly. s So happy with our choice.read more

dsauers68

14:40 15 Aug 18

John C. Flood Electrician Randall Kranick did an outstanding job repairing our faulty light fixture. He performed the work in a timely manner, offered assistance with a second light pendant that needed new bulbs installed and provided suggestions for other jobs that need to be done around our home. I will definitely be enlisting his services for other electrical jobs in the near future. Thanks again Randall!read more

ben streeter

14:58 07 Aug 18

James Edwards is a technician with high integrity and competence. Although my a/c compressor is 19 years old and probably nearing the end of its useful lifespan, he acknowledged that it still operated and was probably adequate to complete this year's cooling season. I appreciate the honesty and have time now to make a reasoned and well researched decision on the replacement next spring.read more

Gary Switzer

19:41 26 Jul 18

Excellent experience from the first call for a water heater replacement the same day to completion of work by Thomas Baker. Very professional office staff and very knowledgeable. Kept me informed while the Tech was responding and the picture of the service tech and name was a nice touch. John explained what he was going to do in detail and answered my questions in detail. Workmanship was excellent. Warranty was explained in detail and operation of the water heater should issues occur was detailed. I elected to purchase a service plan which resulted in a large savings. Would recommend John C. Flood for all service needs. G.switzerread more

Star Picucci

16:28 29 Jun 18

(December 2017) I knew our AC unit from 1986 was going to need replacing when we bought the house 6 years ago so finally had someone come out to inspect and price - I called 3 friends and 2 recommended John C Flood so figured I would call them. The service call was great and yes the original system needed replacing but only parts of it (For as little as I know about the system I could have easily been told an entire system replacement). The installation team was friendly, on time, and cleaned up after themselves. I will be among the people recommending them in the future. Update: (6/2018) I got a service contract for twice a year inspection and have been having David Lavis from John C Flood do the work- he is great! Explains everything to me, doesn't try to oversell me things and has a 'this might or might not be an issue we will keep an eye on it next time' attitude, and most importantly makes sure the cat does not get out or into the attic!read more

M.J. Stoil

16:38 25 Jun 18

We always use John C. Flood and this last service call explains why. The plumbing technician was intelligent and helpful, diagnosing the problem in literally seconds, explaining it clearly and suggesting alternative options for purchasing the parts needed for repair at our choice of supplier. He even suggested how we might be able to save money over time by purchasing supplies with a lifetime guarantee. The technician came on schedule at a time of our choosing. John C. Flood may cost a bit more for service than other plumbers, but our family finds that the difference is worth it in terms of reliability and future savings.read more

Caroline Wilkie

21:24 20 Jun 18

Had a fantastic experience today. I has some issues that I didn't understand, and didn't know what to expect in terms of the scope of recommendations that would be made. David was incredibly thorough, talked me through his recommendations, and outlined the next steps very clearly. I was using John C Flood for the first time, and based upon my experience with David I signed up for the annual 'contract' immediately. I was looking for a company to trust and rely upon moving forward and I feel confident that I have found it. David is a great representative of the organization - as were the schedulers I talked to in advance; they were also courteous and thorough, with very pleasant to work with.read more

Siang Tsao

13:49 23 May 18

Dave was great at explaining what he was doing. when the pressure switch had to be replaced, he said he could get it and will come by around 4PM the same day. He was also very helpful about suggesting ub putting a drain safety switch for the furnace humidifier. he also recommended putting an electric switch in the furnace room so i don't need to have to connect to external electrical outlet he also recommend i get another CO2 Detector for the mid-level . i plan on using John C Flood for my future needs. excellent experience. if all your technicians are like Dave, then i know they are also great. thank youread more

Jennifer Swift

19:30 18 May 18

Juan did a great job for us. He is very knowledgeable and gave me helpful information about our AC system and how it is running. He made some suggestions, and gave me options for replacing our hot water heater too, without making me feel like he was selling something to me that I didn't need. He went above and beyond and made me feel as if he was not in a hurry to be finished, but that he would take as long as needed to talk through options with me. We've been happy with the work John C. Flood has done for us, and Juan reinforced how pleased we are with their service overall.read more

James Kastner

19:00 18 May 18

Eric was great! He was patient with us in revising the estimate, so we could pick which things we wanted done today, and to stay in our budget. And, he was able to clear a drain that the neighbors say has backed up for 14 years. He was very polite and courteous and even showed me the pipe I did a good job of bursting by not opening my hose bib. I won't do that again!read more

scott handmaker

14:13 11 May 18

Just had my annual AC check up. Dave was very nice and took the time to explain what he was doing and give recommendations. What I really like about this company is their professionalism. It was nice receiving an email detailing what was done rather than the old paper receipt.read more

Sky Cappelletti

14:53 29 Apr 18

Luke took time to help my Mother, who had many questions about our heating and air conditioning. He was incredibly patient, thorough and intelligent. He was very knowledgeable about the different brands of air handler systems, showing us exactly how to program the touch screen as well as the push-button screen controls of our two different panels. He demonstrated all the possible uses of the control panels including sleep and away, while letting us choose a simplified set of uses that we felt comfortable with. Then he was also just as informed about how the huge air processors out back worked, and why one showed 17 events the day that storms caused a power interruption. Luke studied the units carefully and tested individual capacitors until he found the weak capacitor, then found that exact part from all the capacitors in his truck quickly, and replaced it in a jiffy. He took time and effort to clean out the disgustingly dirty coils. When I wasn't busy, he showed me that our dryer vent output was placed too near the A/C handler unit, which had been blasting our lint output towards our intake coils. This had contributed to our filters getting filthy sooner than usual. He suggested different remedies and methods to improve the condition, and told me what else needed to be cleaned in order for our air to be better. He patiently told us about the different MERV numbers on our air filters, and potential pros and cons of those. He also recalled that our system had leaked before, showed me where, and helped advise me about a moisture detector alarm device that we will install soon to prevent further floods or leaks. I asked about UV air scrubbers, so he explained how they work, how much various kinds cost, where those would be installed, and the benefits of scrubbers. He was very polite, even when his boss interrupted with phone-calls to find out information Luke always knew off the top of his head about numerous other customers' air systems. I was both highly impressed and extremely pleased with the service we were privileged to get from this gentleman. We are grateful to feel less ignorant about what is going on inside the air handlers, and to really understand their operation, all because of Luke. Thank you!read more

Virgil Jackson

13:48 19 Mar 18

The tech was very knowledgeable regarding the issue and went beyond just getting the water heater to work but also corrected issues with the vent pipe. Gave detailed instructions on how to deal with any potential issues in the future. Would highly recommend John C. Flood for service in the future. This is our second experience with them and we have been extremely well satisfied with them!read more

D. Lebron

03:10 02 Mar 18

Thomas Baker from John C. Flood was absolutely amazing! He was very informative and extremely helpful! He did a phenomenal job pointing out the problem and showing me step by step what the issue(s) were. He made the experience very comfortable. He is very professional, pleasant, skillful and cares about the CUSTOMER! He will get the job done! I will recommend this gentleman to anyone and everyone who needs work done such as this nature. Great work!!! Thank you to Thomas Baker from John C. Flood!!! He's excellent!!! If you need help, ask for him directly!! Thumbs up! Great work!read more

George Riddick

01:06 25 Feb 18

I am so thankful for John C Flood. They are truly reliable and professional. The technician Michael Dailey was awesome. He know exactly what my problem was, explained in simplicity, and tackled the issue with ease. He also was very pleasant and professional. In addition, the dispatcher Ronnie was also great. Ronnie provided me with outstanding customer service. She was extremely helpful and answered all of my questions regarding payment, coupons, etc. She even went above and beyond to make sure I was a satisfied customer. Ronnie sent another technician (Darwin) on very short notice to insert a camera in my drains to ensure blockage no longer existed. Overall, I am very satisfied and will be utilizing John C Flood's services again.read more

Kimberly Thompson

00:35 10 Feb 18

I initially used another Home Service app to find a plumber to help with a backed up sump pump. While that person was nice, he didn’t seem very confident in his diagnosis or course of action. My husband suggested we call John C. Flood. The young lady who helped me make an appointment was so nice. I also thought it was a FANTASTIC feature that they sent me a text when my Technician Eric was on his way and included his picture! Eric was very friendly and knowledgeable. He had to cut our pipe to release the water trapped in our sump pumps (which were perilously close to overflowing in our basement). I really liked Eric and was very impressed with his bedside manner. He’s a great asset to that company We still have to determine the root cause of the backup and get that fixed in the next few days. We will be sure to call John C. Flood again!read more

Sheila Sandford

15:16 26 Jan 17

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