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Why can't you give me a quote over the phone for a job?

Confused woman wanting plumbing quote over the phone

quote-over-the-phone-why-notTrust me, I am with you all since I would rather call someone and have them tell me right out of the gate how much a repair is going to cost. Seem's like a reasonable request right?  As with most home improvement, installation or repair related jobs there are wide number of unknown variables that can affect a price one way or the other. This makes it difficult for service providers to quote prices over the phone, since we don't want to give an estimate that's too high or too low. That would be like calling an auto repair facility and telling them your car won’t start and asking someone over the phone “what’s wrong with it and how much is it going to cost to repair it?”

There are so many unknown variables that you need to take your car to a professional automotive technician who can properly diagnose the problem and then provide you an estimate on what it will cost to repair. Another example a little closer to home would be if we provide an estimate for a new water heater installation, but as soon as the technician arrives they realize the furnace is in the way, or your old water heater had a unique connection that will not work with a newer model then the quoted estimate will not be accurate. We can ask certain questions over the phone that will help us with determining your needs for a particular job, but with a majority of jobs a technician will need to visit the job site in order to formulate a more accurate quote.

I am sure many of us think we are channeling our inner Bob Vila, but that is not always the case.  You need an experienced professional to provide a reliable estimate for your plumbing or HVAC needs contact John C. Flood.