Are you looking for help with projects around the house? Our blog offers helpful tips and DIY videos, or schedule a service appointment today.

Is the person at your door really a service technician?

John C. FloodIn lieu of recent events where someone was impersonating a service technician to gain access to a home and committing crimes we thought we should pass along some tips to help. There are some tips which can help reduce the risks of becoming a victim from criminals pretending to be service technician such as cable, plumbers, electricians, etc.

Here are some tips you can use when someone is at your door identifying themselves as a service technician and you are unsure:

  • Ask what company they are from and let them know you are calling to confirm the appointment and the identification of the technician they sent before you let them into your home.
  • If you are a minor and home alone you do not have to open the door if you are unsure or feel threatened. Just tell them to come back another time. If they don't leave tell them you are calling the police.
  • Ask to see their work identification credentials and/or their ID badge

John C. Flood's Email ID Dispatch Program - For Your Safety

In this day and age it’s all too often we hear stories in the news about how burglars and criminals gain access to a home pretending to be someone they are not…often a service technician. It’s because of this we are pleased to announce a new Email dispatch Program. It’s called Email ID Dispatch and this service was created solely for peace of mind for our customers, so when a technician arrives at your home on behalf of John C. Flood – you can feel comfortable in knowing the representative is indeed from John C. Flood.

How this works - we will send out an email once the assigned John C. Flood employee is dispatched to your home that includes a confirmation of your appointment, the scheduled time and date along with a photo of the employee. This will allow you to feel comfortable once our representative arrives at your home that you will know in advance who they are so you can verify their identity.
All we will need from you is a valid email address to send this ID Dispatch notification.

We all need to do our part to keep our families, our homes and our community’s safe and that’s something we take seriously here at John C. Flood.

When we say “We do it all” we mean it…especially when it comes to the safety and security of your home and family.

John C. Flood