The HVAC, plumbing and electrical components of your home are just that — components that help get the job done. But they represent much more. Each of these parts of your home contribute to your family’s comfort and experience. When something isn’t working right, it’s important to get it fixed.
As technicians and service professionals, we feel that our role is similar. We’re working on your equipment to get the job done and get your home comfort systems up and running. But inviting us into your home, trusting us among your family and belongings and trusting us to do our best work at a fair price is really what we represent. And we want you to know that we take that very seriously.
The Technician On the Job
At John C. Flood, we take every precaution to ensure that our team members meet our organization’s commitment to a quality job and a good customer experience. In our team members, we look for trustworthiness, a good work ethic, good character and good communication skills.
Each technician on our team has completed a rigorous interview process including technical skills, soft skills and a criminal background check. We do this for the peace of mind and safety of our customers and your homes.
When you have an appointment in our system, you’ll receive an email and a text message with the name and photo of your technician. We’ll also confirm the address they’re arriving to as well as provide contact information for our office should you have questions about the appointment. Examples of these notifications are below:
If you didn’t hear from the John C. Flood team and a person claiming to be an HVAC technician has arrived at your home, it’s important that you get in touch with us to confirm your appointment and then if necessary, contact the appropriate authorities. You can always call our team to confirm the name and photo of your technician. If something looks wrong, we urge you to not let the person enter your home and get in touch with the appropriate parties.
Your Experience Matters to Us
As our valued customer, we appreciate any and all feedback you provide on your experience with any member of our team. You can do this by getting in touch with us via phone or email, as well as posting a review on sites like Google and Facebook.
With open lines of communication with our customers, we can always improve our processes and procedures. Your satisfaction, safety and trust are very important to us and we want to make sure we take every necessary measure to maintain a good relationship.
We Care About Your Home & Those In It
As a home service provider, we care about the comfort and functioning of your home, but also the safety and satisfaction of you and your family. Whether it’s an HVAC emergency or regularly scheduled maintenance, you can count on the John C. Flood team to fix technical issues and provide a great customer experience.