We have mentioned previously in articles the fact that there are two John C. Floods operating within the Northern Virginia and Metro DC areas performing the same services.
We were once the same company, but separated many years ago and now operate as completely separate entities with one major difference – customer service.
Our approach to customer service has been, and always will be, very important to us. It can be confusing for customers to have two companies with the same name performing the same service that are not affiliated with one another. We often get calls from angry or dissatisfied customers that we learn were not customers of ours, but rather unhappy customers of John C. Flood of DC Inc (the other company). We often are able to go in and correct the issue and they become a customer of John C. Flood moving forward.
We perform over 20,000 jobs a year so it’s inevitable some customers will not be happy. We work very hard to correct any issues so the customer is satisfied in the end.
We just wanted to make sure folks know the story, for those who didn’t know already. We have over 3,000 5-Star reviews online, with a 4.8/5 with Google and we carry a Better Business Bureau® rating of A+ where as the other John C. Flood of DC has a rating of F. We also have a 98% rating with Modern Comment and an A Rating with Angie's List and 5/5 with Customer Lobby. We strive to give every customer 5-Star service.
Thanks again to all our long-time customers, new customers and soon to be customers. We very much appreciate providing you with excellent service.